iPlayer help and FAQs

Get the best out of BBC iPlayer and fix issues with our really helpful support site. 

Connected TV | Under investigation

Why am I having problems streaming on my Roku device?

Streaming issues on some Roku devices

Connected TV | Update

Why are live streams not available on my Philips TV?

Live streams not working on some Philips TVs

BBC iPlayer | Update

Why do I need to sign in each time on my Samsung TV?

Some Samsung users are being asked to sign each time they use the iPlayer TV app