This article was written by Darlene Antonelli, MA. Darlene Antonelli is a Technology Writer and Editor for wikiHow. Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. She earned an MA in Writing from Rowan University in 2012 and wrote her thesis on online communities and the personalities curated in such communities.
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Is your iPhone or Android sending the same text twice? If your friend are receiving duplicate texts from you, it's usually due to poor reception or a carrier problem on either end. This wikiHow article will teach you the most common reasons why phones send double texts and show you easy ways to fix the problem.
Section 1 of 2:Why Phones Send Texts Twice
- 1Low coverage and bad reception. If your phone loses signal when you try to send a text, your phone or network may try to re-send the text message when you have a stronger signal. Sometimes the phone doesn't realize the text actually went through, so the phone will send a second copy as a result.XResearch source
- 2Carrier problems and network outages. If your mobile carrier has an outage or is doing upgrades, you might experience duplicate texts until the issue is resolved.Advertisement
- 3Software bugs. This isn't as common if you're using your phone's built-in texting app like iMessage or Messages for Android, but third-party messaging apps sometimes glitch and send out the same text more than once.
- 4Poor phone performance. If your phone is sluggish when you try to send a text, it might accidentally send the same text two times, thinking that the first didn't go through.
Section 2 of 2:Troubleshooting Double Texts
- 1Position yourself for better phone reception. Because it's usually low signal or interference that causes duplicate texts, try signal-improving techniques, like moving to a higher elevation (such as up a flight of stairs), near a window, and/or away from other electronics.
- 2Restart your phone. If your signal is strong and your carrier isn't experiencing any problems, there are some simple troubleshooting steps you can do, beginning with restarting your phone.
- If you're using an Android, press the Power button (if you have one) or press and hold Volume Down and the Side key, then press Restart.
- If you have an iPhone, press and hold either volume button and the side button at the same time, and then drag the slider to turn off the phone. Then, press and hold the side button until you see the Apple logo to turn it back on.
- 3Remove and reinsert the SIM card. You want to make sure the card is inserted correctly. Here's what to do once you know how the SIM should be positioned (the steps are the same for Androids and iPhones, and there might be a visual display on the tray or you can find your phone's manual):
- Power off your phone, use a pin or paperclip to open the SIM card tray, wipe the SIM card with a microfiber cloth, reinsert the SIM according to the visual.
- When you're finished, boot the phone up and see if the issue still persists. If it does, continue to the next step.
- 4Charge your phone. If your phone is low on battery, it might impact the speed of your phone, as well as your phone's ability to actively track down the best mobile network to use.
- 5Clear Messages app cache and data (Androids only). Doing so will help clear out any software bugs that may be causing your phone to send texts twice.
- Go to Settings > Apps > Messages > Storage and tap Clear Data and Clear Cache.
- If the issue still occurs after you've cleared the app cache and data, try the next step.
- 6Disable Advanced/Enhanced Messaging (Android only). This also helps clear a glitch or bug in your software. To do this, go to Messages > Menu > Message Settings > Enhanced Messages and tap to switch it off.
- 7Reset network settings. Doing this usually irons out any bugs in GSM but can also help CDMA lines. To do this on Android or iPhone, go to Settings > General/General Management > Reset and tap Reset Network Settings.
- Keep in mind that this will reset all of your internet settings, including saved Wi-Fi passwords.
- 8Try an alternative messaging app (Androids only). If none of the steps above fixes your problem, you can try using other text messaging services, like FB Messenger, Pulse SMS, Textra, or Google Messages.
- If only one person is telling you that your phone is sending double-texts, the problem could also be on their end. Try sending a text to someone else to see if they experience the problem as well. Otherwise, your friend might need to restart their phone and improve their own cell reception.
- Using a signal booster in your home can improve reception in areas with fewer windows, including basements.